THE PLAYBOOK

CB Tech Service Delivery Management

OUR RECORD SPEAKS FOR ITSELF

Working with Cintas, CB Tech has met and exceeded expectations for challenging situations for
the country’s largest retailers and financial services companies.

CASE STUDY 1

Serviced approximately 1,000 locations

CHALLENGE 1

No scheduled
installation dates
for approximately
1,000 locations.

SOLUTION

Redundancy in
service coverage – ‘
affiliates on standby
to install and service.

CHALLENGE 2

Remote locations.

SOLUTION

Redundancy in service
coverage (numerous
providers for each
area).

CHALLENGE 3

Opt-in program –
not a mandatory
program.

SOLUTION

Had numerous
providers on standby
willing and able to
install and service
upon the customer’s
request – locations had
to be installed within
48 hours of installation
request.

CHALLENGE 4

Customer requested
invoice and billing
files to a specific
format.

SOLUTION

Customized reporting,
invoices and billing
files.

CASE STUDY 2

Serviced approximately 300 locations

CHALLENGE 1

Remote locations.

SOLUTION

Redundancy in service
coverage (numerous
providers for each
area) – negotiated
rates to service
remote areas.

CHALLENGE 2

Customer requested
invoice and billing
files to a specific
format

SOLUTION

Customized reporting,
invoices and billing
files per the
customer’s request.

CHALLENGE 3

HIPAA compliance, federal fines

SOLUTION

CB Tech created a Health Insurance Portability
and Accountability Act (HIPAA) certification
program. CB Tech trained and certified their
affiliates for the destruction of medical
information, CB Tech provided additional
training and had all affiliates re-certify annually.

CASE STUDY 3

Serviced approximately 500 locations

CHALLENGE 1

Remote locations.

SOLUTION

Redundancy in service
coverage (numerous
providers for each
area) – negotiated
rates to service
remote areas.

CHALLENGE 2

Medical records destruction.

SOLUTION

CB Tech created a Health Insurance Portability and Accountability Act
(HIPAA) certification program. CB Tech trained and certified their
affiliates for the destruction of medical information, CB Tech provided
additional training and had all affiliates re-certify annually.

Customized reporting & billing files.