THE PLAYBOOK
CB Tech Service Delivery Management
STAYING IN COMPLIANCE:
CHECKS AND BALANCES
Our managed work order process, through proprietary SMART technology, includes 20 distinct steps that
provide visibility throughout the life cycle and offer checks and balances at every step. The signed work
order provides proof of service as well as a customer satisfaction rating system of 1-5. The on-site/offsite
process is shown below.
SMART DESTRUCTION BY THE NUMBERS
On-site services are performed at the customer’s location unless there is written customer consent to perform otherwise. Upon arrival, the driver will scan each container barcode.
The materials are then securely transported to the shredding truck, where the wheeled container is secured to a lifting arm for the purpose of feeding the materials into the shredder contained within the truck.
The feed system ensures that all materials are fed into the shredder. Within minutes of being fed into the shredder, the materials will be completely destroyed. On most trucks shredding can be viewed on a video camera in the truck. A Certificate of Destruction issued.
Upon arrival, the driver scans each container barcode. Materials are then collected in a locked container and transported in a locked, secure vehicle to the shredding facility. Destruction services must take place within three business days from the arrival at the destruction facility.
Upon completion of the shredding process, a Certificate of Destruction will be provided certifying that all materials have been completely destroyed and are non-recoverable.
All affiliates are required to have a recycling agreement, along with a confidentiality agreement with the recycler, in place to ensure no reuse of material.
THE TOUGH KEEP GOING
We are continually recruiting certified affiliates for our network in an effort to ensure complete, national coverage which also gives us the ability to replace, if needed, an affiliate with another local affiliate without any interruption of service. A minimum of three (3) affiliates per each top 100 MSA gives us the ability to replace the affiliate without disruption of service, pricing or contract. All shredding processes are in alignment with NAID guidelines.
NON-PAPER MEDIA
Media is collected in a separate container and destroyed in accordance with the CB Tech affiliate’s standard method of destruction; pulverizing, shredding, or chemical decomposition/recycling. Methods that deviate from the standard method of destruction must be approved in writing to CB Tech.
OPTICAL
Hard drives are physically destroyed (not by wiping or overwriting) in accordance with the CB Tech affiliate’s standard method of destruction, which includes shredding, crushing, or incineration.
MAGNETIC
Prior to destruction CB Tech will provide a written description of the process for destroying the hard drives.
Serial numbers of all hard drives or CPUs being destroyed for each customer are recorded, unless the customer has signed an opt-out agreement.
The log of recorded serial numbers is returned to the customer upon the completion of the service, unless the customer has opted out of this requirement.
Hard drives are damaged to the point where the platters will not spin.
MICROFICHE
Micro-media (Microfiche or Microfilm only) is destroyed by commercial grade destruction equipment, which produces a particle size of 1/8 inch maximum dimension.